We99 Terms and Conditions — Know before you play

1 General Terms & Conditions

We99 (hereinafter referred to as the "Platform" or "we") is an international online gaming service operating under an international license. These Terms and Conditions ("Terms") apply to the we99 website, mobile app, and all associated services.

By accessing or using we99, you confirm that you have read, understood, and agreed to these Terms. If you disagree with any part of them, please do not use our services.

• These Terms are available in both Bengali and English. In the event of any conflict, the English version shall be considered final.
• We99 reserves the right to update these Terms at any time. Any changes will be posted as a notice on the website.
• An internet connection and an active device are required to use this service.
• We99 is bound by these Terms with all registered players.

2 Account Register

To play on we99, you must first create a personal account. Each individual may only hold one account. Creating multiple accounts is strictly prohibited.

• You must provide accurate and complete information at registration — including your name, date of birth, email, and phone number.
• Accounts created with false information may be closed at any time and deposited funds may be forfeited.
• Your password must be kept strictly confidential. You are solely responsible for any consequences of sharing it with a third party.
• Accounts may not be transferred, sold, or made available for use by another person.
• Withdrawals may be restricted until identity verification (KYC) is completed.

3 Age Verification

Only individuals aged 18 or above may create an account and play on the we99 Platform. Keeping minors away from gaming is one of our core responsibilities.

• Providing a valid date of birth at registration is mandatory.
• We99 may request government-issued ID to verify a player's age at any time.
• If there is any doubt about a user's age, the account will be temporarily suspended pending verification.

4 Deposits & Withdrawals

We99 aims to keep deposits and withdrawals simple and fast. Transactions are currently supported via bKash, Nagad, and bank transfer.

• The minimum deposit amount is BDT 500; the maximum is determined by your account level.
• Withdrawal requests are typically processed within 24 hours; during peak periods, this may take up to 72 hours.
• Withdrawals may only be made to the same payment method used for the deposit.
• It is your responsibility to provide the correct account number when making a transaction. We may not be able to recover funds sent to an incorrect account.
• We reserve the right to place a hold on payments pending investigation if we suspect fraudulent transactions or money laundering.
• Players are responsible for any applicable taxes or charges on their transactions.

5 Bonuses & Promotions

We99 regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which are clearly stated on the bonus page or in the offer notification.

• Welcome Bonus: Available to new players on their first deposit. Wagering requirements typically range from 20x to 30x.
• Reload Bonus: Offered on a weekly or monthly basis for regular players.
• Free Spins: Applicable to selected slots games; wagering must be completed before winnings can be withdrawn.
• Cashback: A set percentage of losses is returned to you; in most cases, no wagering requirements apply.
• Each bonus offer may only be claimed once, unless otherwise specified.
• Any unused bonus balance will be forfeited once it expires.
• We99 reserves the right to cancel or modify any bonus at any time without providing a reason.

6 Gaming Policy

All game outcomes on we99 are determined by a certified Random Number Generator (RNG), which is regularly audited by independent third parties to ensure every game is completely fair.

• Game outcomes cannot be manipulated or altered in any way.
• If a game is interrupted mid-round due to a technical issue, the stake for that round will be refunded.
• Logging in from multiple devices simultaneously may cause issues; it is best to stick to one active session at a time.
• Game rules, RTP (Return to Player) rates, and other details can be found within each individual game.
• In Live Casino games, the dealer's decision is final. Games may be voided in the event of a technical error.

7 Responsible Gaming

We99 believes gaming is entertainment, not a source of income. We encourage all players to game responsibly and provide several tools to help with that.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: You can set a daily limit on how long you spend playing.
• Cooling-Off: You can take a gaming break ranging from 1 day to 6 weeks.
• Self-Exclusion: Account deactivation is available for periods ranging from 6 months to 5 years.
• If you feel that gaming is having a negative impact on your daily life, please reach out to our support team.

For more details, visit our Responsible Gaming Page View.

8 Prohibited Activities

The following activities are strictly prohibited on we99 and may result in account closure and legal action:

• Creating multiple accounts or using another person's account.
• Using any strategy or method to abuse bonuses.
• Using software bots, automation tools, or any other technical methods to gain an unfair advantage in games.
• Threatening, harassing, or behaving abusively toward other players.
• Using the platform for money laundering or illegal financial transactions.
• Attempting to verify an account using fake or fraudulent documents.
• Attempting to breach the platform's security systems or engaging in any hacking activities.

9 Account Suspension & Closure

We99 may temporarily suspend or permanently close any account without prior notice in the following circumstances:

• In the event of a breach of these Terms.
• If registration is completed with false or incomplete information.
• If fraud or deceptive activity is suspected.
• By order of a court or regulatory authority.
• If the player requests self-exclusion or account closure.

Players may request account closure at any time. In such cases, they will be given the opportunity to withdraw their balance, provided no violations have occurred.

10 Privacy & Data Protection

We99 takes the protection of your personal information very seriously. For details on how we collect, use, and store your data, please refer to our Privacy Policyis detailed in -.

• Your information will never be sold to third parties.
• All data is secured with 256-bit SSL encryption.
• Information may be shared with regulatory authorities where required by law.
• You have the right to request correction or deletion of your personal data.

11 Limitation of Liability

We99 shall not be held liable in the following circumstances:

• If a game session is interrupted due to loss of internet connection or a technical fault.
• If a transaction is delayed due to an issue with a third-party payment provider.
• If gameplay is unavailable due to unexpected server downtime.
• If a player suffers losses as a result of disclosing their own account details.

That said, we always strive to resolve these issues promptly and provide compensation where applicable.

12 Changes & Updates

We99 reserves the right to partially or fully amend these Terms and Conditions at any time. For significant changes, registered users will be notified via email or through a platform notification.

• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account and withdraw your balance.
• The latest version of our terms and conditions will always be available on this page.